Last Updated: October 2025
CHC Glass & Mirror (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and what rights you have.
By using our website or submitting your information through our forms, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you visit our website or interact with us:
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Contact Information: Name, phone number, email address, mailing address
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Project Details: Service requests, property information, quote-related details
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Device & Usage Data: IP address, browser type, pages visited, time on site
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Communication Preferences: Consent regarding SMS/MMS, phone, or email
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Marketing & Analytics Data: Information collected via cookies and tracking pixels
We collect this information when you fill out a form, request a quote, contact us, or interact with our website.
2. How We Use Your Information
We use your information to:
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Respond to contact inquiries and provide requested services
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Provide appointment scheduling, reminders, and job updates
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Send quotes, repair updates, order status notifications
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Provide promotions, discounts, and marketing communications (if opted in)
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Improve our website, marketing, and customer experience
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Comply with regulatory and legal requirements
3. SMS/MMS Communications & Consent
By submitting a form on our website, you consent to receiving SMS/MMS messages from CHC Glass & Mirror regarding:
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Appointment reminders and scheduling
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Installation and repair updates
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Quotes and service information
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Special offers and promotions
Message frequency may vary.
Standard message and data rates may apply.
You may opt out at any time by replying STOP.
4. Sharing of Personal Information
We do not sell personal information.
We may share personal data only with:
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Service providers helping us deliver services (e.g., SMS platform, email platform)
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Website hosting and analytics providers (e.g., Google Analytics, Google Ads)
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Social and advertising platforms (e.g., Meta Pixel — if activated)
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Legal authorities when required by law
All data shared is limited to operational purposes.
5. Cookies, Tracking & Analytics
We use cookies and analytics tools (e.g., Google Analytics) to:
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Understand website traffic and performance
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Improve marketing and advertising
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Enhance user experience
Users may disable cookies in their browser settings. Certain features may not function properly if disabled.
6. Data Security
We implement reasonable technical and organizational safeguards to protect your information. However, no online transmission is fully secure, and we cannot guarantee absolute protection.
7. Data Retention
We retain personal information only as long as needed for:
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Service delivery and communication
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Legal, tax, and record-keeping requirements
When no longer needed, data is securely deleted.
8. Your Rights & Choices
You may:
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Request access to the personal data we hold about you
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Request that we correct, update, or delete your data
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Withdraw consent for marketing/SMS communications at any time
To exercise these rights, please contact us using the information below.
9. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect data from children. If we learn we have collected such data, it will be deleted.
10. International Transfers
We are based in the United States. If you are outside the U.S., your information will be processed in the U.S., which may have different privacy protections than your country.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.
12. Contact Us
For questions about this Privacy Policy or to make a data request:
CHC Glass & Mirror
1856 Buford Hwy #102
Duluth, GA 30097
Email: chcglassemail@gmail.com
